Warranty and Return Policy

Warranty

All products are covered for 12 months from date of purchase
Warranty claims cover and fault, defect or failure occurring as a result of the manufacture process
Warranty does not apply to faults as a result of misuse or wear and tear
product under warranty will be covered at our expense
product out of warranty will still be repaired ,but the cost of repairs including return freight will be charged to the customer

If a warranty issue arises we offer the following

To repair any fault wherever possible to factory standards
Where a repair is not possible we will replace the product with the same or similar
In the case of a repair or replacement not been possible we will exchange it for any of products of the same valve of the original purchase price
If none of the above solutions is possible then you have the option of receiving a full refund or credit

Here is the process
If you believe a problem has arisen either
Contact us directly by email or down load the warranty /returns form
We will then contact you directly
(because a lot of what we sell is of a highly technical nature a lot of warranty issues can be resolved without the need to return the product)

Must be accompanied by a completed returns form. If you cannot do this please include the following… Purchasers name… Address… email address… Ph numbers and sales order number if known
Please return goods well packaged by Parcel courier of your choice. Our return address is shown on the return goods form
Keep a record of your shipment until you have received confirmation of receipt from us.
On receipt of the product we will assess the warranty claim and contact you as to the actions required